The underlying tenets of Hock's ideas are well illustrated by the incredible story of the birth of VISA International, an organization formed on chaordic principles that now links in excess of 20,000 financial institutions, 14 million merchants, and 600 million consumers in 220 countries. Hock deplores an age where ingenuity and effort are wasted on circumventing the rules and regulations of insular, hierarchical bureaucracies. In a bold-type subtext interspersed throughout the book, he examines how this situation is stunting our potential as individuals and communities and contemplates what can be changed. This rumination is propelled onward by "Old Monkey Mind" (Hock's own thoughts). Though the technique allows the reader to engage in stimulating mental discovery along with the author, its New Age spiritual tone is sometimes a bit saccharine. His insights, however, are clear and provocative. In the Chaordic Age, he contends, "success will depend less on rote and more on reason; less on the authority of the few and more on the judgment of many; less on compulsion and more on motivation; less on external control of people and more on internal discipline." Hear, hear. --S. Ketchum

Product Description
In Birth of the Chaordic Age, Dee Hock argues that traditional organizational forms can no longer work because organizations have become too complex. Hock advocates a new organizational form that he calls "chaordic," or simultaneously chaotic and orderly. He credits the worldwide success of VISA to its chaordic structure: It is owned by its member banks, which both compete with each other for customers and cooperate by honoring one another's transactions across borders and currencies. The book shows how these same chaordic concepts are now being put into practice in a broad range of business, social, community, and government organizations.

Hock introduces the concept of chaordic, an adjective referring to the behavior of any self-governing organism, organization or system which blends elements of order and chaos. Chaordic organization is one able to maintain a harmonious order-disorder balance, characterized by principles of evolution; its nature includes being self-organizing, self-governing, adaptive, and nonlinear.

Hock uses his business experience as a springboard to put forward ideas about chaordic organization which include: they have no destination or ultimate being-only becoming; they incorporate inherent paradox and conflict; they are driven by a deep conviction and shared understanding of the Purpose of a community from which all else flows (profit is not, according the Hock, a Purpose); and they apply principles that are an expression of behavior in the pursuit of Purpose.

The full scope of Hock's thinking encompasses the environment, society, and individuals. This book is a mixture of subtle concepts, insights into organization, and a well told tale (in detail) of the evolution of an idea into a major business enterprise. Hock's deeper insights are intriguing.

The book will be immensely rewarding for those interested in delving into reflective thinking about the evolving nature of organization. Highly recommended. Reviewed by Yvette Borcia, founder, Stern & Associates, author of Stern's Sourcefinder The Master Directory to HR and Business Management Information & Resources, the CyberSpace SourceFinder, and the Compensation and Benefits SourceFinder.


Out of Control - In to Order   November 19, 1999
Richard Henry (Bellevue, WA USA)
34 out of 35 found this review helpful

This is a profound book.

Dee Hock created the largest business enterprise on earth - the VISA credit card network. More precisely, he created the organization/system/environment that allowed and encouraged the creativity and passion of thousands of people to create VISA. Hock has coined the term "chaordic," meaning chaos and order at the same time; the harmonious interplay of both is necessary for all vital, adaptable systems. He makes the critical distinction between control and order. Control is imposed, an attempt to eliminate chaos, and stifles creativity and the human spirit. Order arises naturally out of a shared purpose that engages people at the core of their being and brings forth the best they have to offer. Hock states it exquisitely, "Simple, clear purpose and principles give rise to complex, intelligent behavior. Complex rules and regulations give rise to simple, stupid behavior."

Hock offers a new way of organizing human activity, one that can alter our headlong rush toward social and environmental disaster. It is not merely theoretical but imminently practical - applicable to all sizes and types of organizations from individual to global for-profit and non-profit endeavors of every kind. This new chaordic understanding nurtures the human spirit, the biosphere, and a sustainable future. And it comes just in the nick of time. Maybe we CAN create a livable future for all of the grandchildren.


The Right Stuff for Maximum Human Progress   November 13, 1999
Professor Donald Mitchell (Thanks for Providing My Reviews over 97,000 Helpful Votes Globally)
14 out of 15 found this review helpful

If you are interested in the best way for people to work together in organizations, you must read Dee Hock's account of the founding and development of Visa. His thinking has played a key role for those who are trying to apply chaos and complexity theory to organizations, and to seminal thinkers like Peter Senge and Arie de Geus. Now, you can read the simple, humble thoughts that can turn ordinary people into extraodinary combinations of effectiveness. I loved the aphorisms interspaced through the book and the down-to-earth way that Dee Hock shared his experiences and thoughts. Think of this as the opposite of Chainsaw Al, and with greater results. Anyone who wants to move beyond the command and control culture that tends to dominate in most organizations should read Dee Hock's account of Chaordic Organizations in the new Chaordic Age. If you liked The Fifth Discipline, The Dance of Change, or The Living Company, this is must reading for you.


An compulsively readable book by an extraordinary man   December 7, 1999
Bill Godfrey (Mt Stuart, TAS Australia)
21 out of 26 found this review helpful

'We are living on the knife's edge of one of those ... momentous turning points in human history. Liveable lives ... hang in the balance.' So begins a compelling, passionate, deeply practical and radical exploration of a way forward for our society and for business. Compulsive reading.

I have been waiting for the book to come out since hearing Dee Hock speak at a conference in 1996. It is well up to my highest expectations. This is a book to experience rather than to summarise or analyse. I can not recommend strongly enough that you permit yourself the experience.


Brilliant and thought provoking   December 3, 2000
Jordon Cooper (Saskatoon, Saskatchewan Canada)
5 out of 5 found this review helpful

As a leader in a religious non-profit organization Hock's maxims hit home with me. He arguments for fighting against heirarchy and command and control structures rang true. In a day and age where we move from the modern worldview to life in a postmodern world, Hock is describing the organization of the future.

If you are a leader of any organization, you owe it to the people around you to read this book.