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Managing the Customer Experience: Turning customers into advocates  Managing the Customer Experience: Turning customers into advocates
Authors: Shaun Smith, Joe Wheeler

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Management Science: The Art of Modeling with Spreadsheets, Excel 2007 Update  Management Science: The Art of Modeling with Spreadsheets, Excel 2007 Update
Authors: Stephen G. Powell, Kenneth R. Baker

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Fish!: A Remarkable Way to Boost Morale and Improve Results  Fish!: A Remarkable Way to Boost Morale and Improve Results
Authors: Stephen C. Lundin, Harry Paul, John Christensen

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Getting Ready to Negotiate (Penguin Business)  Getting Ready to Negotiate (Penguin Business)
Authors: Roger Fisher, Danny Ertel

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The Evolution of Management Thought  The Evolution of Management Thought
Authors: Daniel A. Wren, Arthur G. Bedeian

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Making Hard Decisions with Decision Tools Suite Update Edition  Making Hard Decisions with Decision Tools Suite Update Edition
Authors: Robert T. Clemen, Terence Reilly

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Denial: Why Business Leaders Fail to Look Facts in the Face---and What to Do About It  Denial: Why Business Leaders Fail to Look Facts in the Face---and What to Do About It
Author: Richard S. Tedlow

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Be Your Own Brand: A Breakthrough Formula for Standing Out from the Crowd  Be Your Own Brand: A Breakthrough Formula for Standing Out from the Crowd
Authors: David McNally, Karl D Speak

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Managing At the Speed of Change  Managing At the Speed of Change
Author: Daryl R. Conner

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What Management Is: How It Works and Why It's Everyone's Business  What Management Is: How It Works and Why It's Everyone's Business
Author: Joan Magretta

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